LP Plumbing & Heating respects your privacy and is committed to protecting your personal information. This privacy policy explains how we collect, use and protect your information when you contact us, use our website, request a quotation or submit an enquiry through one of our advertisements.
Information We Collect
We may collect the following information:
- Your name
- Telephone number
- Email address
- Address or postcode
- Details about your property
- Details about your boiler, heating or plumbing requirements
- Information you provide when requesting a quotation or contacting us
- Information submitted through Facebook, Instagram or other Meta lead forms
How We Collect Your Information
We may collect your personal information when you:
- Complete a form on our website
- Complete a Facebook or Instagram lead form
- Contact us by telephone, email or social media
- Request a quotation
- Make a booking or use our services
- Communicate with us regarding work at your property
How We Use Your Information
We use your personal information to:
- Respond to your enquiry
- Contact you regarding a quotation
- Arrange appointments
- Provide plumbing, heating and boiler services
- Communicate with you about work you have requested
- Maintain appropriate business and accounting records
- Improve our customer service
We will not sell your personal information to third parties.
We will not use information submitted for a quotation or service enquiry to send unrelated electronic marketing unless we have an appropriate lawful basis to do so.
Our Lawful Basis for Using Your Information
Where you contact us about a quotation or service, we generally process your information because it is necessary to take steps at your request before entering into a contract or to perform a contract with you.
We may also process certain information where necessary to comply with our legal obligations or where we have a legitimate business interest, provided that your rights and interests are appropriately considered.
Where consent is required for a particular use of your information, we will ask for it.
Facebook and Instagram Enquiries
If you submit your information through one of our Facebook or Instagram advertisements or lead forms, the information you provide may be passed to LP Plumbing & Heating so that we can respond to your enquiry.
The information may include your name, telephone number, email address, postcode and answers to questions relating to the service you require.
We use this information to contact you about the specific enquiry or quotation you requested.
Meta may separately process information in accordance with its own privacy policies.
Sharing Your Information
We may share personal information with trusted service providers where reasonably necessary to operate our business, provide our services or meet legal obligations.
This may include website, email, accounting, payment, IT or other service providers.
We will only disclose information to other parties where there is an appropriate reason to do so, such as where required by law.
How Long We Keep Your Information
We only keep personal information for as long as reasonably necessary for the purpose for which it was collected and to meet any legal, accounting or regulatory requirements.
The length of time we retain information may therefore vary depending on whether you make an enquiry, receive a quotation or become a customer.
When personal information is no longer required, we will take reasonable steps to delete or securely dispose of it.
Keeping Your Information Secure
We take reasonable measures to protect the personal information we hold against unauthorised access, loss, misuse or disclosure.
Your Data Protection Rights
Depending on the circumstances, UK data protection law may give you rights including the right to:
- Request access to personal information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete your information in certain circumstances
- Ask us to restrict the way we use your information
- Object to certain uses of your information
- Request the transfer of certain information
- Withdraw consent where we rely on consent
To exercise your rights, please contact us using the details below.
Contact Us
If you have any questions about this privacy policy or how your personal information is used, please contact:
LP Plumbing & Heating
Email: lpheating123@gmail.com
Website: www.lpheating.com
Complaints
If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the issue.
You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator.